Client: Large Commercial Lines P&C Carrier

Industry: Property & Casualty Insurance

Project Type: Redesign & Implementation

Business Issue:  

This Commercial Lines Group had set a goal to deliver even better customer service and make it easier for customers to do business with them while continuing to offer extremely competitive prices.

Actions:

• Conducted a Process Improvement Strategy across the entire value chain from Submission to Issuance focusing on improving productivity
• Developed recommendations to allow for faster, high-quality growth and more rapid premium growth, reduce the cost of operations, and afford continued competitive pricing
• Implemented work teams, office organization structure, standard operating procedures, underwriter workstations, and compensation plans for 1,500 employees at 18 branches in 18 months