Client: $1 Million Dollar Non-Profit Media Organization

 
Business Issue:

A Broadcast leader and innovator, this Non-Profit Media organization was going through a transformation from radio-only to a more broad media market place. They were struggling with internal operational effectiveness and speculated technology issues; also had some starts and stops with internal technology implementations.  This organization requested a perspective on the state of the operations from Himes Consulting Group (HCG).  HCG determined that only a pragmatic, structural approach would ultimately give this organization a fact-based solution to their challenges.     

Actions:

HCG was engaged to:

• Define a pragmatic structural approach to achieving operation effectiveness
• Articulate the organizational Guiding Principles
• Create an agreed upon Service Delivery/Operating Model Vision
• Establish key characteristics or attributes of an effective Operating Model
• Understand the gaps between the current model and the proposed vision