Case Studies

Our clients have achieved measurable results through our methodology-driven business optimization services: Process Redesign, Technology Enablement, and Change Management.

Read more about our clients’ successes, or Contact Us for further information.

CRM Evaluation, Software Selection and Implementation

CRM Evaluation, Software Selection and Implementation

Member Service Process Improvement

Member Service Process Improvement

CRM Strategy and Software Selection

CRM Strategy and Software Selection

Service Delivery Model Development and Implementation

Service Delivery Model Development and Implementation

IT Strategy and Implementation

IT Strategy and Implementation

IT Strategy and Implementation

IT Strategy and Implementation

Business Continuity Strategy and Implementation

Business Continuity Strategy and Implementation

Outsourcing Management Strategy and PMO

Outsourcing Management Strategy and PMO

Forecasting Strategy and Implementation

Forecasting Strategy and Implementation

Annual Meeting Process Improvement and Implementation

Annual Meeting Process Improvement and Implementation

Customer Service Redesign in Non-Standard Insurance

Customer Service Redesign in Non-Standard Insurance

New System Implementation and Training

New System Implementation and Training

Sales Operations Process Redesign and Implementation

Sales Operations Process Redesign and Implementation

New Product Strategy and Implementation

New Product Strategy and Implementation

Project Planning Consolidation

Project Planning Consolidation

Outsourcing Strategy and Implementation

Outsourcing Strategy and Implementation

SBC Process Design and Implementation

SBC Process Design and Implementation

Customer Service Process Improvement

Customer Service Process Improvement

Personal Lines Process Standardization

Personal Lines Process Standardization

Underwriting and Premium Accounting Redesign

Underwriting and Premium Accounting Redesign

Program Business Process Redesign

Program Business Process Redesign

Enterprise Project Planning Strategy

Enterprise Project Planning Strategy

Customer Service Strategy and Implementation

Customer Service Strategy and Implementation

Small Group & Individual Process Improvement

Small Group & Individual Process Improvement

Customer Service Process Improvement

Customer Service Process Improvement

Change Management and Communication Plan

Change Management and Communication Plan

CRM Strategy

CRM Strategy

CRM Software Selection

CRM Software Selection

Customer Service Implementation

Customer Service Implementation

Healthcare Process Improvement

Healthcare Process Improvement

Enrollment Process Improvement

Enrollment Process Improvement

Commercial Lines Process Redesign

Commercial Lines Process Redesign

Outsourcing Strategy

Outsourcing Strategy

ACA EDI Implementation

ACA EDI Implementation

Sales Process Redesign

Sales Process Redesign

Medicare Advantage Process Improvement

Medicare Advantage Process Improvement

Workflow Implementation

Workflow Implementation

“Himes Consulting Group came to us on the recommendation of our then COO. After meeting with the senior leaders and delivery team members, I was comfortable moving forward with an initial engagement. Through that work, the Himes team proved they had the talent and could consistently deliver high quality results. As a result, we partnered on a series of process improvement, technology implementation and strategy projects to further our business goals. It was a very positive experience and I would not hesitate to engage them again.”

CEO

Regional Health Payor and HMO

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