Disturbing trends in the marketplace have led us to our next News You Can Use article. We have all heard the 5P’s, “Proper Planning Prevents Poor Performance” but apparently this expression is not being taken seriously when it comes to vendor selection. In this article, Himes Consulting Group will describe the importance of generating and harnessing momentum for making a software selection, balanced by doing the right things and doing them in the proper sequence to achieve the desired results.
67% percent of companies implementing CRM tools said finding time to evaluate CRM systems was a major problem. In this article we will discuss if the information you need on your customer is easily available, how to assess your current CRM tool in a scorecard format and finally, what to do to get started down the path of selecting the CRM tool that is right for your company.
68% of Technology Implementations fail without Experienced Experts. Planning, managing and executing a technology implementation from start to finish is a complex task. In this article we discuss what drives the complexities of these projects, some of the most common reasons for failure and steps that can be taken to better prepare your organization for implementation success.
Are you looking for ways to achieve improved project ROI? Better Change Management may be the answer!
Historically, Change Management was little more than a limited communication plan paired with a project-specific newsletter. Whether due to the need to retain or gain, today’s companies experience change as a “way of life.”
How would you grade your current Customer Service… and would your customers agree? Your Customer Service can be thought of on a continuum between Operational Efficiency and Customer Intimacy 5 Key Steps to Improve your Customer Service: Clearly define your Service Model Deliver consistent answers regardless of time of day, week, month, or year Develop […]
You’ve made it through Round 1 of the SBC Main Event. How should you best prepare for Round 2 and avoid the SBC Knockout Punch?
Round 1 of SBCs is over, but only the beginning Brute force and overtime might have worked for last year, but is not an effective long-term solution Round 2 (i.e., 2013) will include: Changes to the Coverage Calculator Need to produce a consolidated SBC (including carved out benefits) The arrival and application of Compliance penalties […]