Are you looking for ways to achieve improved project ROI? Better Change Management may be the answer!
Historically, Change Management was little more than a limited communication plan paired with a project-specific newsletter. Whether due to the need to retain or gain, today’s companies experience change as a “way of life.”
How would you grade your current Customer Service… and would your customers agree? Your Customer Service can be thought of on a continuum between Operational Efficiency and Customer Intimacy 5 Key Steps to Improve your Customer Service: Clearly define your Service Model Deliver consistent answers regardless of time of day, week, month, or year Develop […]
Round 1 of SBCs is over, but only the beginning Brute force and overtime might have worked for last year, but is not an effective long-term solution Round 2 (i.e., 2013) will include: Changes to the Coverage Calculator Need to produce a consolidated SBC (including carved out benefits) The arrival and application of Compliance penalties […]
A clearly defined Value Proposition is critical to becoming a market leader. The first step in defining a Value Proposition is determining your organizations Value Discipline. Value Disciplines are either Operational Excellence, Product Leadership or Customer Intimacy…you only get to choose one! Crafting a Value Proposition is not an event, but an […]
Process Improvement projects using BPM standards have a 90% success rate and offer the lowest risk solution. BPM is different that BPR in that the objective of the BPM process analysis is not simply to eliminate manual efforts, it is to understand the interactions and dependencies among the people, the systems they rely on, […]
Multiple improvement philosophies exist, yet each may yield different results: Activity Based Costing – focused on expense allocation Six Sigma – focused on defect reduction. May not be so good for innovation of new processes Lean – focused on eliminating “waste” and improving the “flow” or smoothness of the operation ISO 9000 – confirms that […]