Category: Process Improvement

Incenting Proper Behaviors Through Effective Measures

Gain clarity on strategic and tactical direction Identify behaviors required to achieve a desired outcome Identify supporting measures / where to measure Understand the potential side-effects Implement key measures Evaluate impact and adapt Measures are used for many things and are originally put in place for a variety of reasons: To highlight a particular function […]

Five Things to Focus on When Considering a Redesign

Process is King Measure early and often Focus on the end-to-end Redesign without crippling the business Challenge every activity in the ideal process model Strategy sets the direction, Process implements it. – Keep in mind throughout your effort that Process is King and should drive all other changes (organization changes and technology changes). Don’t let […]