• Process Improvement projects using BPM standards have a 90% success rate and offer the lowest risk solution. 

 

  • BPM is different that BPR in that the objective of the BPM process analysis is not simply to eliminate manual efforts,  it is to understand the interactions and dependencies among the people, the systems they rely on, and the information they require to do their tasks best.

 

  • BPM requires the right approach, the right tools and the right organizational support to be successful.

Projects utilizing a BPM methodology have a 90% success rate and offer the lowest risk solution

Business Process Management is a standard approach to process and technology development and implementation.  This overview will:

  • Define what is Business Process Management
  • Summarize how it can help your organization
  • Explain how Business Process Management in different than traditional Business Process Redesign
  • Highlight what an organization may need to get started

We welcome any comments at the conclusion of the information!

What is BPM?

Business Process Management (BPM) means different things depending on the background of the person speaking about it.  In truth, BPM is a generic term that encompasses the techniques, structured methods, and means to streamline operations, increase efficiency, and increase profitability.  These techniques and methods enable organizations to identify and modify existing processes to align them with a desired future state.

Himes Consulting Group (HCG) believes that Business Process Management is a business process methodology that uses a structured approach to study, identify, change, and monitor a business process.  We think of BPM as a framework to design, model, execute, monitor, and optimize your process.

 BPM Life Cycle

How can BPM help your organization?

There are a variety of ways that utilizing BPM can help your organization:

  • Organizations are likely to increase the success of process changes and implementations by using BPM.  Projects utilizing a BPM methodology have a 90% success rate and offer the lowest risk solution.
  • Companies that use BPM create business process models that identify process redundancies, hidden costs and avoidable risks.
  • Applying BPM methods enables process visibility and allows for better collaboration among the activities being performed.
  • BPM acts as a communication conduit between the business and the IT organization.
  • Compliance is often another burden for struggling companies. BPM is well-suited to drive costs out of compliance and regulatory work.
  • Using BPM practices for your organization’s philosophy and approach creates a foundation for future simulation and continuous improvements.

How is BPM similar or different to traditional business process redesign?

Have you or your company used Business Process Redesign (BPR) as a methodology for improving your organization in the past?  If so, then you may already know that BPR is a systematic, disciplined improvement approach that critically examines, rethinks, redesigns from scratch, and implements the redesigned processes of an organization. BPR’s goal is to achieve dramatic improvements in performance.  BPR was in its prime in the 1990’s.  The main focus was to eliminate manual efforts but the overall idea of BPR is a “wipe the slate clean” approach.  For most businesses, then and now, this approach is simply too difficult, too radical, too comprehensive, and not always needed.  The impact on employees, on facilities, on existing investments in systems, and even on the organizational culture is too extreme.

Business Process Management (BPM) is an inside job!  The focus of BPM is to:

  • Improve productivity of the workers you already have in your organization
  • Make it easier to roll out new business processes or new products to take advantage of existing IT systems
  • Assist with recognizing that change is to be the constant
  • Make a change that delivers incremental improvements

This less radical, more tolerant approach for mid-course corrections provides time for your organization to assimilate process improvements and learn new management disciplines.

Like BPR, BPM starts with process modeling to understand workflows and identify manual and systems automated tasks. However, the objective of the BPM process analysis is not simply to eliminate manual efforts.  Rather, the objective is to understand the interactions and dependencies among the people, the systems they rely on, and the information they require to do their tasks best.

For a detailed printable comparison between BPR and BPM, click here.

What is needed to execute BPM?

Because BPM was designed for long-term business success as well as management assistance for ever-evolving environments, the requirements needed are the right combination of an effective approach, a robust set of technology tools, and the proper organizational support.

Approach

As mentioned in this article, BPM uses a structured approach to study, identify, change, and monitor a business process.  The cause for many successful implementations of BPM technology tools comes back to the proper rigor used to setup, manage and monitor the overall project during its execution.  Using a proven methodology (either internally developed or externally tested) to execute your BPM initiative will increase your likelihood for success.

Tools

The BPM approach can be supported or enabled through technology to ensure the practicality of the approach in times of change.  This technology is key to integrate an ongoing “change capability” within an organization, both human and technological, by easily re-running scenarios to locate the most efficient design without implementing into production.

Some of the specific tools used in BPM projects include:

  • Use of Business Process Management Notation (BPMN) for documentation using a universal nomenclature.
  • Business Process Management Suites (BPMS) to allow for process specific scenarios to be run and re-run.
  • Enterprise Application Integration Software (EAI) to integrate a set of applications to make information systems work together.

Organizational Support

A standard in today’s highly competitive business world is a constantly changing work environment.   The way an organization communicates to its employees during times of major change is critical. To this end, BPM initiatives require organizational support from the most senior levels in the organization on down to be successful.  Launching a BPM initiative without buy-in and support from the leadership in all the participating business units plus the IT group will result in a failed long-term execution and adoption.  In support of the overall project approach, solid sponsorship and support are critical pre-project set up activities.

Conclusion

BPM is a successful improvement philosophy that is being embraced across multiple industries with significant positive results.  Keep in mind three key things that are needed to execute an effective BPM initiative:

  • Approach
  • Tools
  • Organization Support

About Himes Consulting Group

Himes Consulting Group (HCG) is a Business Optimization Company dedicated to helping organizations ensure the basic business essentials are in place to repeatedly deliver predictable results.  HCG provides consulting and sourcing advisory services combining industry expertise and operational improvement experience at an affordable rate.  With a primary focus on strategic and tactical fundamentals HCG is able to improve knowledge worker productivity by up to 50%.

HCG’s focus is not about “completely transforming” your business.  In most cases, that’s not necessary!  What is necessary is the relentless execution of core blocking and tackling to consistently produce results.  Our advantage is over 20 years in helping all size organizations across multiple industries achieve measurable results.

Himes Consulting has deep industry knowledge in specific industries to immediately focus on SOLVING YOUR PROBLEM not learning the industry.  HCG has certified Business Process Management practitioners available on staff to ensure BPM standards are adhered to.   For more information please visit www.himesconsulting.com or send an email to: info@himesconsulting.com