Process Redesign From Consultants Who Understand Your Business, Your Needs, and Your Future

Let’s Boost Your Core Strengths

At Himes Consulting Group, we recognize that improving your business operations requires both process redesign and implementation. That’s where we come in. With decades of combined experience in targeted industries, we understand how to work with your team as a committed partner to both redesign and implement improved processes.

We don’t want to reinvent your wheel. We just want to make it roll faster.

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Our Areas of Focus Improve Your Core Competencies

Increase Efficiency

As field experts, we recognize bottlenecks and organizational sticking points that you may have missed.

Reduce Cost

We all know that inefficiencies appear as higher costs and soaring overhead. Let’s cut both.

Drive Operational Performance

When processes empower employees to do their best work, your operations improve across the board.

Recent Process Redesign Case Studies

Customer Service Process Improvement

Process Redesign for the customer service unit in a Medicare Advantage division of a large, east coast healthcare payer

Customer Service Process Improvement

Enrollment Process Improvement

Process Redesign and implementation of new contract processing and large group enrollment for a large, Chicago-based health insurance company

Enrollment Process Improvement

Commercial Lines Process Redesign

Process Redesign and implementation of core submission to issue process for a large commercial lines property & casualty carrier

Process Redesign and implementation

“The Himes Consulting Group specializes in supporting transformational process redesign initiatives. Once engaged in support of a specific re-design initiative, their experience across multiple industry segments, analytical expertise, and execution acumen drives a result that always meets, but more often than not exceeds, the expected objectives. Throughout project execution, they continuously identify additional opportunities for consideration that could potentially add value to optimizing and improving business results. Himes is excellence…..and delivers excellence!”

COO and President

Personal Lines and Small Commercial Property and Casualty Insurance, Premium Finance and Retail Brokerage

Business Process Improvement

We look at every part of your business and work with you to make it better.

  • Business Process Reengineering
  • Process Documentation
  • Procedure Development
  • Organization Structure Alignment
  • Cost/Benefit Analysis
  • Implementation Planning
  • Action Plan/Roadmap for the Future

Implementation and Assurance

We don’t just make recommendations. We help your team get complex stuff done.

  • Staffing Model
  • High-level Position Descriptions
  • Formalized Position Descriptions
  • Performance Measurements
  • Performance Assessment Tools
  • Procedure Documentation
    • Tool /Job Aid Creation
    • Call Handling Frame Works and Tools
  • Training Material Development
  • Training Rollout
  • Management Metrics for Process Monitoring
  • Monitor performance after a change has been implemented
  • Process metrics

We Work With Your People, and For Your People

We never parachute into your department, and give generic, shopworn “solutions” to your unique problems. We work with your team to make their jobs easier by strengthening every process. We’re curious, we’re flexible, and we want to help. We’re your partner.

We have expert consultants in targeted fields, bringing both their unique perspective and deep institutional knowledge to every client.

Comprehensive Consulting Across Your Entire Business

Process redesign is just one part of optimizing your business performance. We have three integrated consulting services, and work with you to effect positive change in every aspect.

Technology Enablement

Himes Consulting Group provides a full complement of services to identify and implement technology needed to support business processes, in context with overall technology strategy.

LEt’s Build Your Core Strengths

Change Management

Don’t let change happen in a vacuum. We help you ensure changes to your business processes and technology are adopted and owned by your front-line resources.

Technology Enablement Services

Sign Up For a Free Day Of Consulting. Risk Not Required

We know not every business is set up to realize the benefits of process redesign and change management. That’s why we offer qualified businesses a free 1-day consulting overview, at your site, to see if it is right for you. No risk. Just an honest assessment. Sign up today.