Annual Meeting Process Improvement and Implementation

National association that supports its’ members ability to practice their specialty through education, research and advocacy

Business Issue:

One of this associations’ primary responsibilities is to efficiently and effectively deliver an annual conference that is cost-efficient, while meeting the needs of all its members from registration through post-conference follow-ups. This organization struggled to predictably and repeatedly produce an effective conference year after year without heroic efforts by its staff.


  • Conducted an Operational Assessment across the organization to determine the most critical opportunities for improvement
  • Designed and implemented a streamlined Annual Conference Planning and Execution process encompassing every aspect of the conference
  • Designed and implemented a revised organization structure to align resources to common goals and eliminate unnecessary “layers” of reporting relationships
  • Redesigned the membership process to improve how member interactions were conducted, tracked, acknowledged and resolved to improve the member service rankings of the Association

Process Redesign and implementation for an Association of Medical Professionals

Let's Work Together

At Himes Consulting Group, we don’t believe we have all the answers. We know that the right solutions to improve your business come from conversation and collaboration. We have the experience to learn your business and partner with you to create process redesign programs that fit your team.