Change Management and Communication Plan

Business Issue:

This biopharmaceutical company needed to replace two applications that owned facility planning and move management as part of a divestiture of a strategic business unit. Himes Consulting Group (HCG) was asked to lead the Change Management effort by developing and implementing a communication and training strategy to the project sponsors, key stakeholders and end users.

Actions:

• Developed a communication strategy, approach, and plan to ensure that employees would have knowledge on how the project would affect each individuals’ role in the process
• Executed various communication mechanisms including end-user updates, key stakeholder updates and corporate-wide communications providing insight into the project status and stressing how it affected each role
• Developed a role-based training strategy that communicated the new steps in the process and technology and how those differed from the way it was being done today
• Created training materials that included job aids to assist end-users with step-by-step instructions
• Led the training effort to deliver both classroom and web-based training sessions across multiple modules enabling the continued processing of Move Add Change requests, through approvals and execution of the request

Results:

• Aware and engaged Sr. Management, Key Stakeholders and End Users throughout the engagement
• Provided participating roles with the knowledge necessary to perform their job functions in the new operating model
• Created re-usable and integrated technology and process training materials and job aids to be used for ongoing training, new employee training and refresher training
• Developed a mechanism for ongoing support of end users for process-related questions or modifications during and after the implementation period