IT Strategy and Implementation

Business Issue:

Michelin, a $5.5B international transportation equipment manufacturer, needed to improve the effectiveness and productivity of its IT department by achieving a better level of coordination between concurrent IT projects.

Actions:

• Developed and implemented optimized processes for Underwriting and Premium Accounting functions
• Documented detailed procedures for the Premium Accounting functions, supporting the new process design
• Created documented job responsibilities and performance criteria to assist with performance and HR-related reviews
• Created new systems training materials for Premium Accounting implementation
• Conducted rollout training and implementation support for the Premium Accounting processing team
• Monitored daily metrics to assist with system enhancement requests

Results:

• Developed an IT Strategy that included redefining the mission statement, goals, and objectives for the North American IT department
• Identified organization core competencies that support the new mission statement
• Developed a new customer-focused organization structure enabling IT to be a strategic partner with its customers and defining metrics to measure IT’s effectiveness
• Completed an initial evaluation and assessment of outsourcing opportunities within IT
• Developed the operational model for a Program Management Office to oversee and coordinate all of the IT initiatives and projects
• Assisted management with the transition to the new organization structure and operating model