Outsourcing Strategy

Business Issue:

With an outsourcing strategy already in motion, this healthcare payer needed to evaluate the
cost-effectiveness and overall value of starting and running a captive processing center for IT functions in the near term, and considering eventual outsourcing for these functions.


  • Created a re-usable framework for better decision making within the organization, specifying fact-based criteria and evaluation rigor
  • Evaluated alternatives and identified the captive model that made the most sense for this organization, weighing options including: Build from scratch, Acquisition, Build Operate Transfer, or a Joint Venture
  • Evaluated alternatives and identified the geographic location that made the most sense for the captive organization
  • Prioritized the initial IT functions for implementation in the captive processing center, and the sequence of remaining functions’ implementation

Process Redesign and Technology Enablement to Create a Cost-Effective and Value-Generating Captive Processing Center for a $1B Provider of Individual and Small Group Healthcare

Let's Work Together

At Himes Consulting Group, we don’t believe we have all the answers. We know that the right solutions to improve your business come from conversation and collaboration. We have the experience to learn your business and partner with you to create process redesign programs that fit your team.