Rob Himes

With over 20 years of consulting and operational improvements, this Managing Partner specializes in aligning business processes, people, and technology to enable clients to achieve their strategic business goals. His cross-industry experience is extensive including Insurance, Healthcare, Telecommunications, Manufacturing, Non-Profit and other professional services industries.

• Designed and implemented strategic sourcing and process redesign reducing claim input costs by over 50% for regional healthcare payer
• Implemented operations consolidation with over $20 million savings for a leading national healthcare payer
• Created IT strategy for $5B international tire manufacturer
• Implemented new rate, quote, issue process for large Property Casualty Insurer
• Managed the business unit consolidation and consolidation activities resulting from the merger of two large reinsurance companies
• Led the detailed Claims unit redesign of a large property & casualty reinsurer
• Led a Customer Service Enhancement Project for the nation’s largest food relief organization

Publications and Presentations

• “Process Optimization in the Healthcare Payer Market” – Author. Material was presented at the Gartner Healthcare Summit, 2006
• “Trends in Business Process Outsourcing” – Technology Executives Club, Chicago/Milwaukee Chapter – April 2005
• “Trends in Claims processing……and its impact on Operations” – Midwest Claims Associations – Annual Meeting Presenter